Accountancy
109
Agriculture, Fishing
2
Finance, Insurance
89
Call Centres
1
Catering & Hospitality
108
Construction, Property
111
Customer services
61
Defence/Armed Forces
78
Education
2
Electronics
83
Engineering, Manufacturing 126
Graduate, Trainees
62
Healthcare & Nursing
84
Human resources
62
IT & Internet
394
Legal
71
Management consultancy 58
Marketing, Advertising, PR 76
Media, Creative
8
Non-profit, Charities
0
Public sector & Services
7
Recruitment sales
96
Retail, Wholesale
63
Restaurant & Food Service 8
Sales
107
Science
18
Secretarial, Administration 31
Security
0
Senior appointments
6
Telecommunications
2
Transport, Logistics
5
Travel, Leisure, Tourism
16
Other
65
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Graduate, Trainees Vacancy 1158 |
| Post:Customer Service Supervisor at High-Growth Internet Company |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
London
|
| The announcement text: |
We are looking for a unique individual to join our talented, hard-charging, and fun team! This is a great opportunity to apply your experience in customer service or retail to a more challenging role that will build management experience and hopefully be the start of a great long-term career with the company.
IMPORTANT: You must have at least a year of customer service supervisory/management experience to be considered for this position.
--------------------------------------
Please read this description in its entirety despite its length.
A dynamic entrepreneurial tech/internet company in the travel and entertainment industries is seeking a smart, well-rounded, hard-working individual to help lead the company’s growing and extremely talented operations & customer service team.
This is a unique opportunity for someone who wants to leverage their past supervisory experience to assume greater responsibilities in a leadership role while learning in a fast-paced, fun environment. The company has a phenomenal team of smart, passionate professionals and hungry, talented interns who you will be working with and helping to supervise on a daily basis.
This position requires an enthusiastic college graduate who is intelligent, a great communicator, has significant experience in customer service, and who is looking to work hard and learn. To succeed in this role, you need to love interacting with and leading people, and must also be enthusiastic about providing top-notch customer service in a fast-paced, high-pressure environment.
Please note that the schedule consists of some evening and weekend shifts, so a flexible schedule is a must. Furthermore, due to the demands of this position, it is not appropriate for someone with a second job.
------------------------------
WHAT YOU WILL GET FROM THIS JOB
This position is best suited for someone who enjoys challenges and would like to get involved with a young, dynamic company in its fairly early stages. It will be a phenomenal learning experience – if you put a ton in, you will get a ton out. Some of the more relevant benefits include:
Exposure to all aspects of the business, from operations to sales to technology.
A unique company atmosphere distinguished by exceptionally high standards, unmatched work ethic and a determination to have fun while working hard. Believe it or not, you will work very hard and yet still enjoy coming to work every day!
Many opportunities to learn new skills, take on important projects, and have a substantial impact on company success – you will become an invaluable member of the team from day one and you will be groomed to be a team leader in no time.
Multiple opportunities for career growth as our company continues to expand.
------------------------------
JOB RESPONSIBILITIES
The operational supervisor reports directly to the operations director. You will be expected to master the customer service/operations role and take on responsibility as a team leader within a matter of weeks.
You will work 40+ hours in scheduled shifts throughout the week, as well as hours outside of those shifts as necessary to complete team projects.
Some specific weekly duties will include:
Management of call center, and call center staff, to ensure that all calls are handled in a professional and effective manner.
Regular phone and email communication with clients to ensure that their businesses make the most of our service.
Proactive pursuit of unresolved issues to ensure that potentially difficult situations are handled in a timely and appropriate fashion.
Training for newly hired team members and evaluation of their performance so that you can provide effective feedback.
Planning and preparation for team meetings and projects.
In addition you will regularly collaborate with the sales team, the technology team, and the company’s management team and CEO on initiatives to improve overall company performance.
------------------------------
NECESSARY SKILLS AND QUALIFICATIONS
This position will require a broad set of skills and experiences. In summary you must be smart, outgoing, well-rounded, passionate about your work, and eager to learn rapidly and take on real responsibility.
Experience and Necessary Skills
Experience as a supervisor in other operations or customer service environments.
Exceptional communication skills on the phone and in person.
Friendly, personable, and able to relate to people of all backgrounds and styles.
Familiarity with the Internet, Windows, and Microsoft Office.
Ability to write clearly, professionally and with creativity.
Ability to quickly form positive relationships with co-workers and give effective constructive criticism as necessary.
------------------------------
Your compensation will include a base salary and benefits.
Our office is located on Hudson Street, just south of Houston, and easily accessible by the 1, 6, A/C/E, B/D/F/V and R/W subway lines.
To apply, please email both of the following:
1) Your resume in the body of the email
(Applications that include attachments will NOT be considered)
2) A brief letter explaining why you believe you are an exceptionally good fit for this position. Please use "Operations/Customer Service Supervisor Applicant" as the subject of your application email.
Please make sure
your introductory email is tailored specifically to this position
or you are unlikely to make it through the initial screen.
Compensation: Base salary plus benefits
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
|
| Contact information |
| Employer: |
Ñëàâóòè÷, Carlsberg Group
|
| Email: |
bbh_41190@101.zt.ua
|
| Phone: |
(044) 494 1614
|
|
| |
Publication date: 2009-09-20 19:48:52
|
| |
|
|
